Frequently Asked Questions

Booking a quotation with us is simple and obligation-free. You can contact us via phone, email, or our online form with details of your move—origin city, destination, type of goods, and preferred moving date. Our team will arrange a site survey (if required) to assess volume and special handling needs, then provide you with a transparent, itemised quote within 24–48 hours. There are no hidden charges; the quote covers packing materials, labour, transport, fuel, and basic handling. Once you approve the quote, we'll issue a Goods Transport Agreement and schedule your move. For long-distance moves, we also offer flexible payment terms and can discuss custom solutions tailored to your needs.

We use high-quality, industry-standard packing materials including corrugated boxes, bubble wrap, kraft paper, wooden crates, and foam sheets. Our trained packers follow systematic protocols: fragile items (glassware, electronics, ceramics) are individually wrapped and cushioned; furniture is protected with stretch film and blankets; and valuable items receive extra padding. All packed items are labelled clearly with room codes and inventory lists. We use eco-friendly materials where possible and ensure boxes are not overstuffed, maintaining weight distribution for safe transit. For antique or extremely valuable items, we offer premium packing with custom wooden cases. The type of material used depends on the nature of goods and distance of relocation.

Yes, tracking is a standard feature of our transport service. Once your consignment leaves our warehouse, you receive a unique tracking ID and regular updates via SMS or email at key transit checkpoints. For valuable or long-distance shipments, we offer GPS-enabled vehicle tracking, allowing you to view real-time location updates through our online portal or mobile app. Our drivers also maintain direct contact and can provide estimated arrival times. Transit transparency builds trust, and we believe you should always know where your belongings are. For urgent or high-value items, we also offer dedicated vehicle services with fixed departure and arrival times.

We offer two primary insurance options: standard transit insurance (covering accidental damage and loss at 0.5% of declared value) and comprehensive all-risk insurance (covering 1% of declared value and including additional perils). Both policies cover goods from the moment our team arrives at your location until delivery. You can declare the total value of goods during quotation, and insurance premiums are calculated accordingly. Comprehensive insurance is recommended for high-value items, antiques, or electronics. Claims under either policy are processed within 14–21 days of submission, provided documentation (invoices, photographs, police report if applicable) is complete. As an IBA-registered operator (MUO-2547), we comply with all statutory insurance requirements.

If you discover damage or missing items upon delivery, inform our team immediately and request a written damage report within 24 hours. Do not discard damaged packaging—it serves as evidence. Photograph the damage clearly and compile a list of affected items with their original cost and proof of purchase (receipts, invoices). Submit your claim within 7 days of delivery along with all documentation to our claims department. Our insurance assessor will review the claim within 10 days. For insured items, reimbursement typically follows within 21–30 days. For uninsured goods, we offer compensation up to a standard limit (usually per cubic metre as per transport regulations). Complex or high-value claims may require site inspection or third-party assessment, which may extend the timeline slightly.

Grewal Transport Service is registered with the Indian Movers Association (IBA Code: MUO-2547), which means we follow standardised codes of conduct and offer customers access to dispute resolution mechanisms. If you have an unresolved claim or dispute, you can escalate it to the IBA ombudsman, which provides mediation at no additional cost. The IBA process ensures fair assessment and binding resolution. To initiate IBA reimbursement, your original claim must be filed with us first; if we decline or delay resolution unreasonably, you can lodge a formal complaint with the IBA. The IBA will review case merit and may mandate reimbursement if our company is found at fault. This mechanism protects customers and ensures industry accountability. Registration with IBA is our commitment to professional standards and customer protection.

Delivery timelines depend on distance and route complexity. Local moves (within city) typically complete within 2–5 days; inter-city moves usually take 5–15 days depending on destination; pan-India relocations may take 15–45 days depending on logistics. We provide estimated timelines at quotation and attempt to meet them reliably. However, unforeseen circumstances (road conditions, weather, traffic, border delays for interstate moves) can occasionally cause delays. If your consignment is delayed beyond the promised timeline, we will notify you with revised estimates. Persistent delays (beyond 7 days from estimated date) may entitle you to compensation as per the terms of your Goods Transport Agreement. We recommend clarifying delivery expectations and penalty clauses during booking to avoid misunderstandings.

Yes, certain categories of goods are restricted or prohibited under Indian transport and hazardous goods regulations. We cannot transport explosives, flammable liquids, corrosive chemicals, radioactive materials, or unauthorised firearms. Perishable goods (food, plants) require specialised refrigerated vehicles and advance notice. Pets and live animals need separate arrangements with appropriate documentation. Valuable jewellery, cash, and securities are advised to be transported personally or via specialised courier services. Items requiring customs clearance (if moving internationally) need separate documentation. Additionally, we decline to transport goods suspected of being stolen or illegally procured. During booking, please disclose all items honestly; hidden or misrepresented goods may void insurance coverage. Our team can advise on alternative solutions or recommend specialised service providers for restricted items.

We have a structured grievance redressal system. For immediate concerns (damage, missing items, service issues), contact our branch manager or customer care team within 24 hours of delivery. For claims and financial disputes, submit formal written complaints with supporting documents to our office, and expect acknowledgement within 48 hours. Our complaints committee reviews cases and responds within 14 days. If you remain unsatisfied, you can escalate to our corporate office or invoke our IBA dispute resolution mechanism (MUO-2547). The IBA ombudsman provides independent mediation at no cost, ensuring impartial assessment. We also comply with consumer protection laws, allowing you to file complaints with district consumer authorities if necessary. Transparency, timely communication, and fair settlement are our priorities in every dispute.

We periodically offer discounts based on season, consignment size, frequency of service, and corporate tie-ups. Off-season moves (monsoon, summer off-peak periods) often attract 5–15% discounts. Bulk or multi-destination shipments may qualify for volume discounts. Corporate clients, senior citizens, and long-standing customers may receive loyalty benefits. First-time customers sometimes receive introductory rates. However, discounts never compromise service quality or safety standards. We recommend requesting a customised quote rather than assuming fixed rates; our team will explore available options based on your specific needs and timelines. Promotional offers are published on our website and communicated via email to existing clients. Always verify what's included in a discounted quote to ensure all services and insurance remain intact.